Customer service specialist
Localitate: Bucuresti
Data introducerii: 20 mai 2026
BIA HCS is looking for a person to join in the position of Customer Service Specialist. This position is vacancy for a company from our portofolio, which provide products and solutions for mining and rock excavation.
Responsabilities:
- Provide new and existing customers with the best possible service in relation to billing inquiries, suggestions, complaints and warranty claims (using Salesforce)
- Be responsible for handling customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution.
- Provide timely responses to customer inquiries by telephone and/or email like product availability, prices, delivery times, and the status of orders, so that enquiries are dealt with promptly and accurately.
- Process and monitoring customer orders, bills, accounts, applications, and finacial reports in SOPIC
- Fullfill all the screenig activities for new customers and suppliers according to Sandvik guidelines.
- Coordinate and track sales leads, monitor the progress of sales activities, and provide regular updates to the Sales and Service team using SAP.
- Coordinating communication between the dealers and global stakeholders.
- Actively monitoring of customer and supplier orders, process sales and invoices so that customer orders are dispatched and invoiced accurately and on time
- Communicate with staff from other areas in the organization, such as Production, Warehouse, Outbound Planner, Logistics, Finance to confirm the status of orders and resolve customer complaints.
- Troubleshoots and resolves customer complaints.
- Asks for quotations to external suppliers and manages the entire project from the quotation to the final purchase.
- Maintaining an archive of documentation related to the employee's work, including: contracts for the supply of goods, specifications, additional agreements, commercial offers and other documents.
- Develops sales skills and knowledge of the products, services, and customers by working closely with a more experienced sales representative to promote products, close orders and resolve problems.
- Tracking outstanding invoices and managing overdue balances
- EHS monthly reporting
- Managing and tracking customer returns in the LPS platform
- Creating and maintaining customer master data in the MDG platform
Requirements:
To be successful in this role, you will be service-minded, possess strong communication skills and can work independently as well as in a team. Multicultural communication experience in mandatory. Ability to multitask and prioritize, detailed oriented and proactive approach. English will be a natural working language. Knowledge of SAP and Salesforce is a competitive advantage.
Please send your resume to recrutare@bia.ro. Only candidates considered suitable for this position will be contacted.
Thank you for understanding!