Operator call center
Localitate: Bucuresti
Anunt expirat
Responsabilitati:
JOB REQUIREMENTS
• Providing high quality and timely responses to inbound and outbound phone calls and to customer inquiries via emails, letter and/or fax
• Analyze, troubleshoot and resolve technical issues for music and sound system products
• Supporting the company in a complete understanding of our client issues regarding billing and technical services; command thorough knowledge of all company products and services and departmental procedures; understand all procedures within all related areas of the department and company
• Entering data and providing information with high degree of integrity
• Problem solving to resolve customer incidents and account reconciliation issues – on the first call whenever possible
Cerinte:
• English – proficient level
• 1+ years of experience in a customer service environment
• Excellent verbal and written communication skills, customer service skills, and positive phone manner
• Detail-oriented and have excellent follow-up skills
• Able to multi-task in a fast paced environment
• Very good computer skills, excellent knowledge of MS Office applications
• Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
• Excellent team player as well as independent worker, cross-cultural communication skills are a plus
• Enjoy troubleshooting and seeking answers to difficult problems
• Available for evening/night shifts (15:30-23:30 / 20:00 – 04:00) + weekends