Customer Support Operator with English
Be the point of contact between the company and its clients, responding to customers' requests and presenting comprehensive information regarding the products and services offered by the company;
Troubleshooting and resolving technical difficulties; when required, bring up the issue to the proper department;
Working in morning, day and night shifts;
Assure customer retention and actively manage complaints;
Committing to the team results by accomplishing the given common tasks.
Here is what you need:
English proficiency both spoken and written;
Good time management skills to enable prioritization of workload;
Strong computer skills, the ability to operate multiple applications and platforms at a time;
Analytical thinking and multitasking skills;
Strong problem solving/troubleshooting skills;
Can-do personality, creative and committed to improve oneself and continuously learn;
Excellent social skills and a great teammate;
Availability to work in shifts;
Previous work experience in customer service or technical support is an advantage.