Customer Support Operator with English
Localitate: Bucuresti
Anunt expirat
Responsabilitati:
Be the point of contact between the company and its clients, responding to customers' requests and presenting comprehensive information regarding the products and services offered by the company;
Troubleshooting and resolving technical difficulties; when required, bring up the issue to the proper department;
Working in morning, day and night shifts;
Assure customer retention and actively manage complaints;
Committing to the team results by accomplishing the given common tasks.
Cerinte:
Here is what you need:
English proficiency both spoken and written;
Customer oriented;
Good time management skills to enable prioritization of workload;
Strong computer skills, the ability to operate multiple applications and platforms at a time;
Analytical thinking and multitasking skills;
Strong problem solving/troubleshooting skills;
Can-do personality, creative and committed to improve oneself and continuously learn;
Excellent social skills and a great teammate;
Availability to work in shifts;
Previous work experience in customer service or technical support is an advantage.