Client Support Representative with German
BIA HR este in cautarea unei persoane pentru pozitia de Client Support Representative with German. Pozitia este vacanta pentru o companie care ofera solutii audio-video.
The Client Service&Support team is the key point in the interaction with clients. This position requires handling calls and emails from the clients, resolving product and service problems.
• Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications;
• Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues);
• Provide the clients with information regarding the status of their incidents;
• Report technical problems following specific procedures.
• German – proficient level;
• English - working language level;
• Very good computer skills, excellent knowledge of MS Office applications;
• Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person;
• Excellent team player as well as independent worker, cross-cultural communication skills are a plus.
• The ability to join a multinational renowned company;
• Motivational salary package;
• Pleasant and organized work environment.